a request to help with PS4 crashes

ava, there were lots of steps to stop the crashes. I will try to number them in the order in which I attempted to fix those nasty crashes. Error CODE CE-34878 for PS4 and PS4 Slim.

1. Sony says it is not their fault, but if you are experiencing this error code, please close the application and then install the latest system software and game patch. (My software was always up to date and Journey has no game patch!)
2. Sony says you can also try deleting and reinstalling the game or application that is affected. And, somewhere along the way in this list of 'to do's' i defragmented the console.
3. Sony says if the error occurs again, initialize the PS4 system after back-up of the save data and please also submit any crash reports after re-=booting your console when the error occurs. (I submitted hundreds of crash reports for this code and NEVER was contacted by Sony for help or discussion.)
4. Sony says that if the troubleshooting does not prevent the frequent crashing then your console is likely in need of service. (Blah, blah, blah . . . )

I tried all of this except #4 and continued to experience crashes. Friends in Journey said NOT to send the console to Sony.

I was sent to several youtube vids about this error code. I can try to locate each one, but that might take me awhile so I will try to summarize what I learned and what I did.

youtu.be/Z0mH3BseDXc (most comprehensive discussion of addressing several crash issues) Their are hundreds of videos on youtube and one of our friends was kind enough to search through them and recommend this one.

Steps i took:
1. Get everything off wifi and hard wire everything to router.
2. Static IP address (got this from my internet provider) This IP address is for only one console (my PS4 Slim) because each Static IP address costs something. Also, I had my ISP monitor my upload and download speed for 2 weeks to make sure it was working correctly (and it was). I have the highest speeds available in my area.
3. Certain modems have been proven to contribute to crashes. Replaced my modem (provided by my ISP) with a safe one (my own). Can tell you what I had and what I replaced it with if you like.
4. Purchased a very good game router. This router has every device hard wired into it and then the router is hard wired to the modem. Can provide you with this brand if you like.
5. Do not leave my Playstation console in rest mode ever.

I might have left something out, ava, and I apologize if I did. This was a very intense and complex attempt to solve the crash problem. It took months of trying each of the above mentioned steps and then trying for awhile to see if each progressive one worked.

The final thing that I use to do which resulted in at least a crash monthly after all the "fixes" was deleting my system saves and using my online saves so I could wear my 2 tier WC for all my travels. I do not do that anymore because once I stopped manipulating the saves, I have had almost no crashes anymore. I hope this helps and if I remember anything else that I did or the vid or article where I found helpful information, I will forward that on to you.

I hope the best for pero

(Do not know if having all my controllers hard wired to each of my consoles matters about crashes, but since I play so much, I do not have to worry about recharging the controllers. I am remembering that some set up with the online product maker of the router and perhaps the modem, too, was important to a couple of our friends when they were helping me set up the system. Sadly, I do not recall what those instructions were.)

thank you a lot mom and mimor! i asked pero to rebuild database and she crashed immidiately after that, so i thought that i really need mom's help, whose problem wasn't solved by the mere rebuilding.

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